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Customer support

Znuny

Web-based ticketing for help desks and IT service management, continuing OTRS Community Edition.

See how Znuny fits among open-source Zendesk alternatives.

Repository updated

Website GitHub
606 starsGPL-3.0PerlSelf-hostedUpdated

Repository counts and activity are catalog snapshots. Check GitHub for current values; a metadata review date is not recorded.

At a glance

Unverified

Teams that want OTRS-style ticketing and ITSM processes on their own servers.

Watch out. No official Docker image is documented. Moving from OTRS goes through Znuny 6.1 from OTRS Community Edition 6.0.x, then one version at a time.

Run
Self-host only
Effort
Advanced
Deploy
Source tarballRPM package
License
GPL-3.0
Replaces
Zendesk
Activity
Active · 4d ago

Overview

Znuny is a web-based ticketing system for customer service, help desks, and IT service management. Its README describes it as a continuation of the ((OTRS)) Community Edition 6.0.30. Customers open tickets by email or in a web customer interface, and agents work with SLAs, Generic Agent automations, process management, and statistics. CMDB, incident, problem, and change management come as installable ITSM packages, and an FAQ package serves as a knowledge base. It runs on Perl with Apache and MySQL, MariaDB, PostgreSQL, or Oracle.

What it does

  • Email and web customer interface ticketing
  • SLAs and service levels
  • Generic Agent automation and process management
  • ITSM packages for CMDB, incident, and change management
  • FAQ package as a knowledge base

Capability source: Project documentation

Who Znuny fits

Teams that want OTRS-style ticketing and ITSM processes on their own servers.

How you run it

Znuny runs on infrastructure you manage.

Documented deployment options: Source tarball, RPM package.

Perl projects · GPL-3.0 projects · Customer support

Before you choose it

No official Docker image is documented. Moving from OTRS goes through Znuny 6.1 from OTRS Community Edition 6.0.x, then one version at a time.

Self-hosting and deployment

Self-hostable
Yes
Cloud / hosted offering
Not recorded
Docker noted in deployment tags
Not recorded
Deployment tags
Source tarball, RPM package
Difficulty
Advanced

Znuny questions

What is Znuny?
Web-based ticketing for help desks and IT service management, continuing OTRS Community Edition. It is listed under Customer support on PickOpenSource.
Is Znuny open source?
Yes. Its source code is public on GitHub under the GPL-3.0 license.
Can you self-host Znuny?
Yes. Listed deployment options: Source tarball, RPM package.
Is Znuny free?
Pricing is not recorded in this catalog. Check the official website for hosted plans and edition limits, and the GPL-3.0 license for usage conditions. Self-hosting also requires infrastructure and maintenance.
What are alternatives to Znuny?
Znuny is listed as an open-source alternative to Zendesk. Similar customer support projects include Chatwoot, UVdesk, and Zammad.
Is Znuny actively maintained?
The latest commit on GitHub was October 23, 2026, and the repository has 606 stars.

Related projects

Other approved projects in Customer support: Chatwoot, UVdesk, Zammad.

Maintain Znuny? Add the README badge

Listed on PickOpenSource
[![Listed on PickOpenSource](https://pickopensource.site/api/badge/znuny)](https://pickopensource.site/project/znuny)

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