Chatwoot vs Znuny
A shared inbox for site chat and email. Web-based ticketing for help desks and IT service management, continuing OTRS Community Edition. Compare the capabilities you need, then check hosting, licensing and maintenance. This pair is shown for browsing but is not indexed (no written verdict yet).
| Attribute | Chatwoot | Znuny |
|---|---|---|
| Purpose | A shared inbox for site chat and email. | Web-based ticketing for help desks and IT service management, continuing OTRS Community Edition. |
| Documented capabilities | Shared inbox, Website live chat, Help center | Email and web customer interface ticketing, SLAs and service levels, Generic Agent automation and process management, ITSM packages for CMDB, incident, and change management, FAQ package as a knowledge base |
| Best-fit workflow | Support teams that want live chat and a shared inbox on infrastructure they control. | Teams that want OTRS-style ticketing and ITSM processes on their own servers. |
| Check before choosing | Check channel coverage and which features belong to the community or enterprise edition. | No official Docker image is documented. Moving from OTRS goes through Znuny 6.1 from OTRS Community Edition 6.0.x, then one version at a time. |
| Deployment options | Docker Compose, Kubernetes | Source tarball, RPM package |
| GitHub stars | 38,364 | 606 |
| License | Custom | GPL-3.0 |
| Self-hosted | Yes | Yes |
| Docker noted | Yes | Not recorded |
| Cloud / hosted | Yes | Not recorded |
| Primary language | Ruby | Perl |
| Last commit | 2026-10-26 | 2026-10-23 |
| Difficulty | Moderate | Advanced |
| Content source | Editorial catalog entry | Editorial catalog entry |
| Metadata checked | 2026-10-27 | Check the current repository |
| Forks | 9.3k | 126 |
| Star growth | +980 (2026-10-01 to 2026-10-27) | Not recorded |
| Alternative to | Intercom | Zendesk |
This comparison uses recorded capabilities, not hands-on performance tests. A capability missing from one record does not mean that product lacks it. Confirm edition, version and current pricing in the official documentation.
When to consider Chatwoot
Support teams that want live chat and a shared inbox on infrastructure they control.
Check channel coverage and which features belong to the community or enterprise edition.
Chatwoot documentation and sourceWhen to consider Znuny
Teams that want OTRS-style ticketing and ITSM processes on their own servers.
No official Docker image is documented. Moving from OTRS goes through Znuny 6.1 from OTRS Community Edition 6.0.x, then one version at a time.
Znuny documentation and sourceChatwoot vs Znuny questions
- What is Chatwoot?
- A shared inbox for site chat and email.
- What is Znuny?
- Web-based ticketing for help desks and IT service management, continuing OTRS Community Edition.
- Can you self-host Chatwoot and Znuny?
- Both can be self-hosted.
- What licenses do Chatwoot and Znuny use?
- Chatwoot uses a custom license. Znuny uses the GPL-3.0 license.
- Which has more GitHub stars, Chatwoot or Znuny?
- Chatwoot has 38k stars and Znuny has 606. Stars show attention; check recent commits and releases for maintenance.
- What languages are Chatwoot and Znuny written in?
- Chatwoot is mainly written in Ruby. Znuny is mainly written in Perl.