UVdesk vs Znuny
PHP help desk with email-to-ticket, a support center, and a knowledge base. Web-based ticketing for help desks and IT service management, continuing OTRS Community Edition. Compare the capabilities you need, then check hosting, licensing and maintenance. This pair is shown for browsing but is not indexed (no written verdict yet).
| Attribute | UVdesk | Znuny |
|---|---|---|
| Purpose | PHP help desk with email-to-ticket, a support center, and a knowledge base. | Web-based ticketing for help desks and IT service management, continuing OTRS Community Edition. |
| Documented capabilities | Email-to-ticket from unlimited mailboxes, Customer support center, Knowledge base and FAQ, Automated workflows and saved replies, Unlimited agents and tickets | Email and web customer interface ticketing, SLAs and service levels, Generic Agent automation and process management, ITSM packages for CMDB, incident, and change management, FAQ package as a knowledge base |
| Best-fit workflow | Small teams that want an email help desk with a knowledge base on a PHP and MySQL stack. | Teams that want OTRS-style ticketing and ITSM processes on their own servers. |
| Check before choosing | The latest release is from September 2025 and the README still lists PHP 8.1. Reporting is a paid add-on, and no official Docker image is published. | No official Docker image is documented. Moving from OTRS goes through Znuny 6.1 from OTRS Community Edition 6.0.x, then one version at a time. |
| Deployment options | Composer, Web installer | Source tarball, RPM package |
| GitHub stars | 19,637 | 606 |
| License | OSL-3.0 | GPL-3.0 |
| Self-hosted | Yes | Yes |
| Docker noted | Not recorded | Not recorded |
| Cloud / hosted | Yes | Not recorded |
| Primary language | PHP | Perl |
| Last commit | 2026-10-07 | 2026-10-23 |
| Difficulty | Moderate | Advanced |
| Content source | Editorial catalog entry | Editorial catalog entry |
| Metadata checked | Check the current repository | Check the current repository |
| Forks | 562 | 126 |
| Star growth | Not recorded | Not recorded |
| Alternative to | Zendesk | Zendesk |
This comparison uses recorded capabilities, not hands-on performance tests. A capability missing from one record does not mean that product lacks it. Confirm edition, version and current pricing in the official documentation.
When to consider UVdesk
Small teams that want an email help desk with a knowledge base on a PHP and MySQL stack.
The latest release is from September 2025 and the README still lists PHP 8.1. Reporting is a paid add-on, and no official Docker image is published.
UVdesk documentation and sourceWhen to consider Znuny
Teams that want OTRS-style ticketing and ITSM processes on their own servers.
No official Docker image is documented. Moving from OTRS goes through Znuny 6.1 from OTRS Community Edition 6.0.x, then one version at a time.
Znuny documentation and sourceUVdesk vs Znuny questions
- What is UVdesk?
- PHP help desk with email-to-ticket, a support center, and a knowledge base.
- What is Znuny?
- Web-based ticketing for help desks and IT service management, continuing OTRS Community Edition.
- Can you self-host UVdesk and Znuny?
- Both can be self-hosted.
- What licenses do UVdesk and Znuny use?
- UVdesk uses the OSL-3.0 license. Znuny uses the GPL-3.0 license.
- Which has more GitHub stars, UVdesk or Znuny?
- UVdesk has 20k stars and Znuny has 606. Stars show attention; check recent commits and releases for maintenance.
- What languages are UVdesk and Znuny written in?
- UVdesk is mainly written in PHP. Znuny is mainly written in Perl.