Overview
Zammad is a ticket system with email, chat, and call channels plus roles for larger support teams. It is more system to operate than a shared mailbox.
What it does
- Multi-channel tickets
- Roles and groups
- Knowledge base
Capability source: Project documentation
How you run it
Zammad has hosted and self-hosted options.
Documented deployment options: Docker, Package.
Self-hosting and deployment
- Self-hostable
- Yes
- Cloud / hosted offering
- Yes
- Docker noted in deployment tags
- Yes
- Deployment tags
- Docker, Package
- Difficulty
- Moderate