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Customer support

UVdesk

PHP help desk with email-to-ticket, a support center, and a knowledge base.

See how UVdesk fits among alternatives to Zendesk.

Repository updated

Website GitHub
20k starsOSL-3.0PHPBothUpdated

Repository counts and activity are catalog snapshots. Check GitHub for current values; a metadata review date is not recorded.

At a glance

Unverified

Small teams that want an email help desk with a knowledge base on a PHP and MySQL stack.

Watch out. The latest release is from September 2025 and the README still lists PHP 8.1. Reporting is a paid add-on, and no official Docker image is published.

Run
Hosted or self-host
Effort
Moderate
Deploy
ComposerWeb installer
License
OSL-3.0
Replaces
Zendesk
Activity
Active · 20d ago

Overview

UVdesk Community is a ticketing help desk built on Symfony. It turns unlimited mailboxes into tickets and adds a support center for customers, a knowledge base and FAQ, saved replies, ticket types and tags, and automated workflows. Agents and tickets are unlimited. It installs with Composer or a web installer and needs PHP 8.1, MySQL, and the IMAP and Mailparse extensions. Some add-ons, such as reporting, are paid apps from the Webkul store.

What it does

  • Email-to-ticket from unlimited mailboxes
  • Customer support center
  • Knowledge base and FAQ
  • Automated workflows and saved replies
  • Unlimited agents and tickets

Capability source: Project documentation

Who UVdesk fits

Small teams that want an email help desk with a knowledge base on a PHP and MySQL stack.

How you run it

UVdesk has hosted and self-hosted options.

Documented deployment options: Composer, Web installer.

PHP projects · OSL-3.0 projects · Customer support

Before you choose it

The latest release is from September 2025 and the README still lists PHP 8.1. Reporting is a paid add-on, and no official Docker image is published.

Self-hosting and deployment

Self-hostable
Yes
Cloud / hosted offering
Yes
Docker noted in deployment tags
Not recorded
Deployment tags
Composer, Web installer
Difficulty
Moderate

UVdesk questions

What is UVdesk?
PHP help desk with email-to-ticket, a support center, and a knowledge base. It is listed under Customer support on PickOpenSource.
Is UVdesk open source?
Yes. Its source code is public on GitHub under the OSL-3.0 license.
Can you self-host UVdesk?
Yes. Listed deployment options: Composer, Web installer. A hosted version is also available.
Is UVdesk free?
Pricing is not recorded in this catalog. Check the official website for hosted plans and edition limits, and the OSL-3.0 license for usage conditions. Self-hosting also requires infrastructure and maintenance.
What are alternatives to UVdesk?
UVdesk is listed as an open-source alternative to Zendesk. Similar customer support projects include Chatwoot, Zammad, and FreeScout.
Is UVdesk actively maintained?
The latest commit on GitHub was October 7, 2026, and the repository has 20k stars.

Related projects

Other approved projects in Customer support: Chatwoot, Zammad, FreeScout.

Maintain UVdesk? Add the README badge

Listed on PickOpenSource
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