Zammad vs Znuny
A help desk with chat, email, and phone channels. Web-based ticketing for help desks and IT service management, continuing OTRS Community Edition. Compare the capabilities you need, then check hosting, licensing and maintenance. This pair is shown for browsing but is not indexed (no written verdict yet).
| Attribute | Zammad | Znuny |
|---|---|---|
| Purpose | A help desk with chat, email, and phone channels. | Web-based ticketing for help desks and IT service management, continuing OTRS Community Edition. |
| Documented capabilities | Multi-channel tickets, Roles and groups, Knowledge base | Email and web customer interface ticketing, SLAs and service levels, Generic Agent automation and process management, ITSM packages for CMDB, incident, and change management, FAQ package as a knowledge base |
| Best-fit workflow | Support organizations that need tickets, roles, and more than one channel. | Teams that want OTRS-style ticketing and ITSM processes on their own servers. |
| Check before choosing | Budget time for Elasticsearch and the rest of the stack if you self-host. | No official Docker image is documented. Moving from OTRS goes through Znuny 6.1 from OTRS Community Edition 6.0.x, then one version at a time. |
| Deployment options | Docker, Package | Source tarball, RPM package |
| GitHub stars | 6,037 | 606 |
| License | AGPL-3.0 | GPL-3.0 |
| Self-hosted | Yes | Yes |
| Docker noted | Yes | Not recorded |
| Cloud / hosted | Yes | Not recorded |
| Primary language | Ruby | Perl |
| Last commit | 2026-10-26 | 2026-10-23 |
| Difficulty | Moderate | Advanced |
| Content source | Editorial catalog entry | Editorial catalog entry |
| Metadata checked | 2026-10-27 | Check the current repository |
| Forks | 1.1k | 126 |
| Star growth | +66 (2026-10-01 to 2026-10-27) | Not recorded |
| Alternative to | Intercom, Zendesk | Zendesk |
This comparison uses recorded capabilities, not hands-on performance tests. A capability missing from one record does not mean that product lacks it. Confirm edition, version and current pricing in the official documentation.
When to consider Zammad
Support organizations that need tickets, roles, and more than one channel.
Budget time for Elasticsearch and the rest of the stack if you self-host.
Zammad documentation and sourceWhen to consider Znuny
Teams that want OTRS-style ticketing and ITSM processes on their own servers.
No official Docker image is documented. Moving from OTRS goes through Znuny 6.1 from OTRS Community Edition 6.0.x, then one version at a time.
Znuny documentation and sourceZammad vs Znuny questions
- What is Zammad?
- A help desk with chat, email, and phone channels.
- What is Znuny?
- Web-based ticketing for help desks and IT service management, continuing OTRS Community Edition.
- Can you self-host Zammad and Znuny?
- Both can be self-hosted.
- What licenses do Zammad and Znuny use?
- Zammad uses the AGPL-3.0 license. Znuny uses the GPL-3.0 license.
- Which has more GitHub stars, Zammad or Znuny?
- Zammad has 6.0k stars and Znuny has 606. Stars show attention; check recent commits and releases for maintenance.
- What languages are Zammad and Znuny written in?
- Zammad is mainly written in Ruby. Znuny is mainly written in Perl.