Skip to content
Customer support

Tiledesk

Live chat with a visual chatbot designer and human handoff.

See how Tiledesk fits among alternatives to Intercom.

Repository updated

Website GitHub
322 starsMITJavaScriptBothUpdated

Repository counts and activity are catalog snapshots. Check GitHub for current values; a metadata review date is not recorded.

At a glance

Unverified

Teams that want chatbot-led conversations with handoff to agents.

Watch out. The stack includes several services and MongoDB. Some Docker images are Enterprise-only, so confirm which features the community build includes.

Run
Hosted or self-host
Effort
Moderate
Deploy
Docker ComposeKubernetes
License
MIT
Replaces
Intercom
Activity
Active · 4d ago

Using Tiledesk instead of Intercom

Combines a chat widget and agent dashboard with a design studio for chatbot flows that hand off to human agents.

The deployment runs several services and MongoDB, and some images are Enterprise-only. Confirm which features the community build includes.

Documentation reviewed October 10, 2026; this is decision guidance, not a hands-on benchmark.

Tiledesk official source

Overview

Tiledesk combines a web chat widget, an agent dashboard, and a design studio for chatbot flows that hand conversations to human agents. The open-source distribution runs with Docker Compose or Helm; a hosted service is also offered.

What it does

  • Web chat widget
  • Visual chatbot design studio
  • Human agent handoff
  • Agent dashboard
  • Multi-channel messaging

Capability source: Project documentation

Who Tiledesk fits

Teams that want chatbot-led conversations with handoff to agents.

How you run it

Tiledesk has hosted and self-hosted options.

Documented deployment options: Docker Compose, Kubernetes.

JavaScript projects · MIT projects · Customer support

Before you choose it

The stack includes several services and MongoDB. Some Docker images are Enterprise-only, so confirm which features the community build includes.

Self-hosting and deployment

Self-hostable
Yes
Cloud / hosted offering
Yes
Docker noted in deployment tags
Yes
Deployment tags
Docker Compose, Kubernetes
Difficulty
Moderate

Tiledesk questions

What is Tiledesk?
Live chat with a visual chatbot designer and human handoff. It is listed under Customer support on PickOpenSource.
Is Tiledesk open source?
Yes. Its source code is public on GitHub under the MIT license.
Can you self-host Tiledesk?
Yes. Listed deployment options: Docker Compose, Kubernetes. A hosted version is also available.
Is Tiledesk free?
Pricing is not recorded in this catalog. Check the official website for hosted plans and edition limits, and the MIT license for usage conditions. Self-hosting also requires infrastructure and maintenance.
What are alternatives to Tiledesk?
Tiledesk is listed as an open-source alternative to Intercom. Similar customer support projects include Chatwoot, Zammad, and FreeScout.
Is Tiledesk actively maintained?
The latest commit on GitHub was October 6, 2026, and the repository has 322 stars.

Related projects

Other approved projects in Customer support: Chatwoot, Zammad, FreeScout.

Maintain Tiledesk? Add the README badge

Listed on PickOpenSource
[![Listed on PickOpenSource](https://pickopensource.site/api/badge/tiledesk)](https://pickopensource.site/project/tiledesk)

Claim this listing to edit its profile, add a screenshot, and see listing analytics.