Chatwoot vs Tiledesk
A shared inbox for site chat and email. Live chat with a visual chatbot designer and human handoff. Compare the capabilities you need, then check hosting, licensing and maintenance. This pair is shown for browsing but is not indexed (not among the leading projects of a shared category).
| Attribute | Chatwoot | Tiledesk |
|---|---|---|
| Purpose | A shared inbox for site chat and email. | Live chat with a visual chatbot designer and human handoff. |
| Documented capabilities | Shared inbox, Website live chat, Help center | Web chat widget, Visual chatbot design studio, Human agent handoff, Agent dashboard, Multi-channel messaging |
| Best-fit workflow | Support teams that want live chat and a shared inbox on infrastructure they control. | Teams that want chatbot-led conversations with handoff to agents. |
| Check before choosing | Check channel coverage and which features belong to the community or enterprise edition. | The stack includes several services and MongoDB. Some Docker images are Enterprise-only, so confirm which features the community build includes. |
| Deployment options | Docker Compose, Kubernetes | Docker Compose, Kubernetes |
| GitHub stars | 37,661 | 322 |
| License | Custom | MIT |
| Self-hosted | Yes | Yes |
| Docker noted | Yes | Yes |
| Cloud / hosted | Yes | Yes |
| Primary language | Ruby | JavaScript |
| Last commit | 2026-10-09 | 2026-10-06 |
| Difficulty | Moderate | Moderate |
| Content source | Editorial catalog entry | Editorial catalog entry |
| Metadata checked | 2026-10-10 | Check the current repository |
| Forks | 9.2k | 113 |
| Star growth | +277 (2026-10-01 to 2026-10-10) | Not recorded |
| Alternative to | Intercom | Intercom |
This comparison uses recorded capabilities, not hands-on performance tests. A capability missing from one record does not mean that product lacks it. Confirm edition, version and current pricing in the official documentation.
When to consider Chatwoot
Support teams that want live chat and a shared inbox on infrastructure they control.
Check channel coverage and which features belong to the community or enterprise edition.
Chatwoot documentation and sourceWhen to consider Tiledesk
Teams that want chatbot-led conversations with handoff to agents.
The stack includes several services and MongoDB. Some Docker images are Enterprise-only, so confirm which features the community build includes.
Tiledesk documentation and sourceChatwoot vs Tiledesk questions
- What is Chatwoot?
- A shared inbox for site chat and email.
- What is Tiledesk?
- Live chat with a visual chatbot designer and human handoff.
- Can you self-host Chatwoot and Tiledesk?
- Both can be self-hosted.
- What licenses do Chatwoot and Tiledesk use?
- Chatwoot uses a custom license. Tiledesk uses the MIT license.
- Which has more GitHub stars, Chatwoot or Tiledesk?
- Chatwoot has 38k stars and Tiledesk has 322. Stars show attention; check recent commits and releases for maintenance.
- What languages are Chatwoot and Tiledesk written in?
- Chatwoot is mainly written in Ruby. Tiledesk is mainly written in JavaScript.