Tiledesk vs Zammad
Live chat with a visual chatbot designer and human handoff. A help desk with chat, email, and phone channels. Compare the capabilities you need, then check hosting, licensing and maintenance. This pair is shown for browsing but is not indexed (not among the leading projects of a shared category).
| Attribute | Tiledesk | Zammad |
|---|---|---|
| Purpose | Live chat with a visual chatbot designer and human handoff. | A help desk with chat, email, and phone channels. |
| Documented capabilities | Web chat widget, Visual chatbot design studio, Human agent handoff, Agent dashboard, Multi-channel messaging | Multi-channel tickets, Roles and groups, Knowledge base |
| Best-fit workflow | Teams that want chatbot-led conversations with handoff to agents. | Support organizations that need tickets, roles, and more than one channel. |
| Check before choosing | The stack includes several services and MongoDB. Some Docker images are Enterprise-only, so confirm which features the community build includes. | Budget time for Elasticsearch and the rest of the stack if you self-host. |
| Deployment options | Docker Compose, Kubernetes | Docker, Package |
| GitHub stars | 322 | 5,993 |
| License | MIT | AGPL-3.0 |
| Self-hosted | Yes | Yes |
| Docker noted | Yes | Yes |
| Cloud / hosted | Yes | Yes |
| Primary language | JavaScript | Ruby |
| Last commit | 2026-10-06 | 2026-10-09 |
| Difficulty | Moderate | Moderate |
| Content source | Editorial catalog entry | Editorial catalog entry |
| Metadata checked | Check the current repository | 2026-10-10 |
| Forks | 113 | 1.1k |
| Star growth | Not recorded | +22 (2026-10-01 to 2026-10-10) |
| Alternative to | Intercom | Intercom, Zendesk |
This comparison uses recorded capabilities, not hands-on performance tests. A capability missing from one record does not mean that product lacks it. Confirm edition, version and current pricing in the official documentation.
When to consider Tiledesk
Teams that want chatbot-led conversations with handoff to agents.
The stack includes several services and MongoDB. Some Docker images are Enterprise-only, so confirm which features the community build includes.
Tiledesk documentation and sourceWhen to consider Zammad
Support organizations that need tickets, roles, and more than one channel.
Budget time for Elasticsearch and the rest of the stack if you self-host.
Zammad documentation and sourceTiledesk vs Zammad questions
- What is Tiledesk?
- Live chat with a visual chatbot designer and human handoff.
- What is Zammad?
- A help desk with chat, email, and phone channels.
- Can you self-host Tiledesk and Zammad?
- Both can be self-hosted.
- What licenses do Tiledesk and Zammad use?
- Tiledesk uses the MIT license. Zammad uses the AGPL-3.0 license.
- Which has more GitHub stars, Tiledesk or Zammad?
- Zammad has 6.0k stars and Tiledesk has 322. Stars show attention; check recent commits and releases for maintenance.
- What languages are Tiledesk and Zammad written in?
- Tiledesk is mainly written in JavaScript. Zammad is mainly written in Ruby.