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Customer support

LibreDesk

A support inbox for email, live chat, and WhatsApp in one binary.

See how LibreDesk fits among alternatives to Intercom and Zendesk alternatives.

Repository updated

Website GitHubDemo
3.0k starsAGPL-3.0GoSelf-hostedUpdated

Repository counts and activity are catalog snapshots. Check GitHub for current values; a metadata review date is not recorded.

At a glance

Unverified

Small support teams that want chat, email, and WhatsApp in one self-hosted inbox.

Watch out. A young project. Check channel coverage and the AI features against your requirements before migrating.

Run
Self-host only
Effort
Easy
Deploy
Single binaryDocker Compose
License
AGPL-3.0
Replaces
Intercom
Activity
Active · 1d ago

Using LibreDesk instead of Intercom

Handles email, website live chat and WhatsApp in one inbox, with a help center, automation rules, SLAs and CSAT, and ships as a single binary.

A younger project than Chatwoot or Zammad. Test the channels and AI features you rely on, and plan upgrades as the product changes.

Documentation reviewed October 10, 2026; this is decision guidance, not a hands-on benchmark.

LibreDesk official source

Overview

LibreDesk handles email, website live chat, and WhatsApp conversations in a shared inbox, with a help center, automations, SLAs, and CSAT. It ships as a single Go binary backed by Postgres and Redis.

What it does

  • Shared inbox for email, live chat, and WhatsApp
  • Website chat widget
  • Multilingual help center
  • Automation rules and auto assignment
  • SLA targets and CSAT

Capability source: Project documentation

Who LibreDesk fits

Small support teams that want chat, email, and WhatsApp in one self-hosted inbox.

How you run it

LibreDesk runs on infrastructure you manage.

Documented deployment options: Single binary, Docker Compose.

Go projects · AGPL-3.0 projects · Customer support

Before you choose it

A young project. Check channel coverage and the AI features against your requirements before migrating.

Self-hosting and deployment

Self-hostable
Yes
Cloud / hosted offering
Not recorded
Docker noted in deployment tags
Yes
Deployment tags
Single binary, Docker Compose
Difficulty
Easy

LibreDesk questions

What is LibreDesk?
A support inbox for email, live chat, and WhatsApp in one binary. It is listed under Customer support on PickOpenSource.
Is LibreDesk open source?
Yes. Its source code is public on GitHub under the AGPL-3.0 license.
Can you self-host LibreDesk?
Yes. Listed deployment options: Single binary, Docker Compose.
Is LibreDesk free?
Pricing is not recorded in this catalog. Check the official website for hosted plans and edition limits, and the AGPL-3.0 license for usage conditions. Self-hosting also requires infrastructure and maintenance.
What are alternatives to LibreDesk?
LibreDesk is listed as an open-source alternative to Intercom and Zendesk. Similar customer support projects include Chatwoot, Zammad, and FreeScout.
Is LibreDesk actively maintained?
The latest commit on GitHub was October 9, 2026, and the repository has 3.0k stars.

Related projects

Other approved projects in Customer support: Chatwoot, Zammad, FreeScout.

Maintain LibreDesk? Add the README badge

Listed on PickOpenSource
[![Listed on PickOpenSource](https://pickopensource.site/api/badge/libredesk)](https://pickopensource.site/project/libredesk)

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