LibreDesk vs Zammad
A support inbox for email, live chat, and WhatsApp in one binary. A help desk with chat, email, and phone channels. Compare the capabilities you need, then check hosting, licensing and maintenance. This pair is shown for browsing but is not indexed (not among the leading projects of a shared category).
| Attribute | LibreDesk | Zammad |
|---|---|---|
| Purpose | A support inbox for email, live chat, and WhatsApp in one binary. | A help desk with chat, email, and phone channels. |
| Documented capabilities | Shared inbox for email, live chat, and WhatsApp, Website chat widget, Multilingual help center, Automation rules and auto assignment, SLA targets and CSAT | Multi-channel tickets, Roles and groups, Knowledge base |
| Best-fit workflow | Small support teams that want chat, email, and WhatsApp in one self-hosted inbox. | Support organizations that need tickets, roles, and more than one channel. |
| Check before choosing | A young project. Check channel coverage and the AI features against your requirements before migrating. | Budget time for Elasticsearch and the rest of the stack if you self-host. |
| Deployment options | Single binary, Docker Compose | Docker, Package |
| GitHub stars | 3,016 | 5,993 |
| License | AGPL-3.0 | AGPL-3.0 |
| Self-hosted | Yes | Yes |
| Docker noted | Yes | Yes |
| Cloud / hosted | Not recorded | Yes |
| Primary language | Go | Ruby |
| Last commit | 2026-10-09 | 2026-10-09 |
| Difficulty | Easy | Moderate |
| Content source | Editorial catalog entry | Editorial catalog entry |
| Metadata checked | Check the current repository | 2026-10-10 |
| Forks | 301 | 1.1k |
| Star growth | Not recorded | +22 (2026-10-01 to 2026-10-10) |
| Alternative to | Intercom, Zendesk | Intercom, Zendesk |
This comparison uses recorded capabilities, not hands-on performance tests. A capability missing from one record does not mean that product lacks it. Confirm edition, version and current pricing in the official documentation.
When to consider LibreDesk
Small support teams that want chat, email, and WhatsApp in one self-hosted inbox.
A young project. Check channel coverage and the AI features against your requirements before migrating.
LibreDesk documentation and sourceWhen to consider Zammad
Support organizations that need tickets, roles, and more than one channel.
Budget time for Elasticsearch and the rest of the stack if you self-host.
Zammad documentation and sourceLibreDesk vs Zammad questions
- What is LibreDesk?
- A support inbox for email, live chat, and WhatsApp in one binary.
- What is Zammad?
- A help desk with chat, email, and phone channels.
- Can you self-host LibreDesk and Zammad?
- Both can be self-hosted.
- What licenses do LibreDesk and Zammad use?
- LibreDesk uses the AGPL-3.0 license. Zammad uses the AGPL-3.0 license.
- Which has more GitHub stars, LibreDesk or Zammad?
- Zammad has 6.0k stars and LibreDesk has 3.0k. Stars show attention; check recent commits and releases for maintenance.
- What languages are LibreDesk and Zammad written in?
- LibreDesk is mainly written in Go. Zammad is mainly written in Ruby.