Chatwoot vs LibreDesk
A shared inbox for site chat and email. A support inbox for email, live chat, and WhatsApp in one binary. Compare the capabilities you need, then check hosting, licensing and maintenance. This pair is shown for browsing but is not indexed (not among the leading projects of a shared category).
| Attribute | Chatwoot | LibreDesk |
|---|---|---|
| Purpose | A shared inbox for site chat and email. | A support inbox for email, live chat, and WhatsApp in one binary. |
| Documented capabilities | Shared inbox, Website live chat, Help center | Shared inbox for email, live chat, and WhatsApp, Website chat widget, Multilingual help center, Automation rules and auto assignment, SLA targets and CSAT |
| Best-fit workflow | Support teams that want live chat and a shared inbox on infrastructure they control. | Small support teams that want chat, email, and WhatsApp in one self-hosted inbox. |
| Check before choosing | Check channel coverage and which features belong to the community or enterprise edition. | A young project. Check channel coverage and the AI features against your requirements before migrating. |
| Deployment options | Docker Compose, Kubernetes | Single binary, Docker Compose |
| GitHub stars | 37,661 | 3,016 |
| License | Custom | AGPL-3.0 |
| Self-hosted | Yes | Yes |
| Docker noted | Yes | Yes |
| Cloud / hosted | Yes | Not recorded |
| Primary language | Ruby | Go |
| Last commit | 2026-10-09 | 2026-10-09 |
| Difficulty | Moderate | Easy |
| Content source | Editorial catalog entry | Editorial catalog entry |
| Metadata checked | 2026-10-10 | Check the current repository |
| Forks | 9.2k | 301 |
| Star growth | +277 (2026-10-01 to 2026-10-10) | Not recorded |
| Alternative to | Intercom | Intercom, Zendesk |
This comparison uses recorded capabilities, not hands-on performance tests. A capability missing from one record does not mean that product lacks it. Confirm edition, version and current pricing in the official documentation.
When to consider Chatwoot
Support teams that want live chat and a shared inbox on infrastructure they control.
Check channel coverage and which features belong to the community or enterprise edition.
Chatwoot documentation and sourceWhen to consider LibreDesk
Small support teams that want chat, email, and WhatsApp in one self-hosted inbox.
A young project. Check channel coverage and the AI features against your requirements before migrating.
LibreDesk documentation and sourceChatwoot vs LibreDesk questions
- What is Chatwoot?
- A shared inbox for site chat and email.
- What is LibreDesk?
- A support inbox for email, live chat, and WhatsApp in one binary.
- Can you self-host Chatwoot and LibreDesk?
- Both can be self-hosted.
- What licenses do Chatwoot and LibreDesk use?
- Chatwoot uses a custom license. LibreDesk uses the AGPL-3.0 license.
- Which has more GitHub stars, Chatwoot or LibreDesk?
- Chatwoot has 38k stars and LibreDesk has 3.0k. Stars show attention; check recent commits and releases for maintenance.
- What languages are Chatwoot and LibreDesk written in?
- Chatwoot is mainly written in Ruby. LibreDesk is mainly written in Go.