Live Helper Chat vs Zammad
Website live chat with agent apps, bots, and a REST API. A help desk with chat, email, and phone channels. Compare the capabilities you need, then check hosting, licensing and maintenance. This pair is shown for browsing but is not indexed (not among the leading projects of a shared category).
| Attribute | Live Helper Chat | Zammad |
|---|---|---|
| Purpose | Website live chat with agent apps, bots, and a REST API. | A help desk with chat, email, and phone channels. |
| Documented capabilities | Website chat widget, Web and mobile agent apps, Bot builder with third-party AI, REST API and webhooks, Voice, video, and screen share integrations | Multi-channel tickets, Roles and groups, Knowledge base |
| Best-fit workflow | Teams that need website live chat and agent apps on their own PHP server. | Support organizations that need tickets, roles, and more than one channel. |
| Check before choosing | Chat-first. Email ticketing, campaigns, and product tours are not the core product, and some voice and video options rely on paid third-party services. | Budget time for Elasticsearch and the rest of the stack if you self-host. |
| Deployment options | PHP, Docker | Docker, Package |
| GitHub stars | 2,251 | 5,993 |
| License | Apache-2.0 | AGPL-3.0 |
| Self-hosted | Yes | Yes |
| Docker noted | Yes | Yes |
| Cloud / hosted | Not recorded | Yes |
| Primary language | PHP | Ruby |
| Last commit | 2026-10-09 | 2026-10-09 |
| Difficulty | Moderate | Moderate |
| Content source | Editorial catalog entry | Editorial catalog entry |
| Metadata checked | Check the current repository | 2026-10-10 |
| Forks | 742 | 1.1k |
| Star growth | Not recorded | +22 (2026-10-01 to 2026-10-10) |
| Alternative to | Intercom | Intercom, Zendesk |
This comparison uses recorded capabilities, not hands-on performance tests. A capability missing from one record does not mean that product lacks it. Confirm edition, version and current pricing in the official documentation.
When to consider Live Helper Chat
Teams that need website live chat and agent apps on their own PHP server.
Chat-first. Email ticketing, campaigns, and product tours are not the core product, and some voice and video options rely on paid third-party services.
Live Helper Chat documentation and sourceWhen to consider Zammad
Support organizations that need tickets, roles, and more than one channel.
Budget time for Elasticsearch and the rest of the stack if you self-host.
Zammad documentation and sourceLive Helper Chat vs Zammad questions
- What is Live Helper Chat?
- Website live chat with agent apps, bots, and a REST API.
- What is Zammad?
- A help desk with chat, email, and phone channels.
- Can you self-host Live Helper Chat and Zammad?
- Both can be self-hosted.
- What licenses do Live Helper Chat and Zammad use?
- Live Helper Chat uses the Apache-2.0 license. Zammad uses the AGPL-3.0 license.
- Which has more GitHub stars, Live Helper Chat or Zammad?
- Zammad has 6.0k stars and Live Helper Chat has 2.3k. Stars show attention; check recent commits and releases for maintenance.
- What languages are Live Helper Chat and Zammad written in?
- Live Helper Chat is mainly written in PHP. Zammad is mainly written in Ruby.