Overview
Frappe Helpdesk manages support tickets, customer portals, SLAs, and a knowledge base. Documented capabilities include Agent and Customer Portal Views; Customizable SLAs; Assignment Rules.
What it does
- Agent and Customer Portal Views
- Customizable SLAs
- Assignment Rules
- Knowledge Base
- Saved Replies
Capability source: Project documentation
How you run it
Frappe Helpdesk runs on infrastructure you manage.
Documented deployment options: Docker.
Self-hosting and deployment
- Self-hostable
- Yes
- Cloud / hosted offering
- Not recorded
- Docker noted in deployment tags
- Yes
- Deployment tags
- Docker
- Difficulty