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osTicket vs Zammad
Side-by-side facts from the catalog. No overall winner - pick from license, hosting, and activity differences.
| Attribute | osTicket | Zammad |
|---|---|---|
| GitHub stars | 3,938 | 5,971 |
| License | GPL-2.0 | AGPL-3.0 |
| Self-hosted | Yes | Yes |
| Docker noted | — | Yes |
| Cloud / hosted | — | Yes |
| Primary language | PHP | Ruby |
| Last commit | 2026-06-17 | 2026-09-30 |
| Difficulty | Not assessed | Moderate |
| Forks | 1.8k | 1.1k |
| Star growth | Not recorded | Not recorded |
| Pricing | Not recorded | Not recorded |
| Integrations | Not recorded | Not recorded |
| Alternative to | Not recorded | Intercom |
Best for osTicket
A help desk system for email and web tickets, routing, and customer replies.
Best for Zammad
Support organizations that need tickets, roles, and more than one channel.